Privacy Policy
Last Updated: January 24, 2026
Colonial Heritage Hotels Malaysia ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website.
Information We Collect
We collect information you provide directly to us, such as when you contact us through our contact form or subscribe to our newsletter. This may include:
- Name and email address
- Message content from contact form submissions
- Technical data including IP address, browser type, and device information
- Usage data about how you interact with our website
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send newsletters and updates if you have subscribed
- Improve our website content and user experience
- Analyze website traffic and usage patterns
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies.
Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our content and user experience.
Preference Cookies: These cookies remember your preferences, such as language settings and cookie consent choices, to provide a more personalized experience.
Managing Your Cookie Preferences
When you first visit our website, you will see a cookie banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by:
- Clearing your browser cookies and revisiting our site
- Adjusting cookie settings in your browser preferences
- Contacting us to request preference updates
Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect website functionality.
Third-Party Services
Our website may contain links to third-party websites, such as hotel booking platforms, tourism boards, and reference sources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
We may use the following third-party services:
- Google Fonts for typography (fonts are loaded from Google servers)
- External image hosts for photographs
- Analytics services to understand website usage
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact form submissions are retained for up to two years unless you request earlier deletion.
Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to such transfers.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Email: info@colonial-heritage-hotels-malaysia.com
We will respond to your inquiry within 30 days.